Frequently Asked Questions
How do I get started with ATTS Logistics?
We request that new customers begin by submitting a credit application to be reviewed and credit then established.
We request that new customers begin by submitting a credit application to be reviewed and credit then established.
How are LTL rates calculated in our online tool rating system?
ATTS Logistics uses proper NMFC numbers for rating in our online tool. If you need assistance, we can help you identify the proper freight classification so that you have the most accurate shipping rate.
Our LTL online rate tool does not recognize linear foot rules. Most LTL carriers start applying their linear foot rule at 12 feet of trailer space, depending on the carrier’s tariffs. If you are unsure if it is an LTL or volume quote you need, please submit for a volume or truckload rate and we will email your quote to you.
Our LTL online rate tool does not recognize extra length items unless this information is provided and the accessorial charge is noted on your quote. Many LTL carriers apply an extra length charge beyond 8 feet, depending on the carrier’s tariff. If you are unsure how to get your quote if the items are extra length, please submit for a volume quote with detailed information and we will email your quote to you.
ATTS Logistics uses proper NMFC numbers for rating in our online tool. If you need assistance, we can help you identify the proper freight classification so that you have the most accurate shipping rate.
Our LTL online rate tool does not recognize linear foot rules. Most LTL carriers start applying their linear foot rule at 12 feet of trailer space, depending on the carrier’s tariffs. If you are unsure if it is an LTL or volume quote you need, please submit for a volume or truckload rate and we will email your quote to you.
Our LTL online rate tool does not recognize extra length items unless this information is provided and the accessorial charge is noted on your quote. Many LTL carriers apply an extra length charge beyond 8 feet, depending on the carrier’s tariff. If you are unsure how to get your quote if the items are extra length, please submit for a volume quote with detailed information and we will email your quote to you.
What if my shipment arrives damaged?
Consignees have a duty to accept damaged goods. Please read this attachment (from Augello, William. Transportation, Logistics and the Law. 2nd ed., Transportation Consumer Protection Council, Inc., 2004):
Consignees have a duty to accept damaged goods. Please read this attachment (from Augello, William. Transportation, Logistics and the Law. 2nd ed., Transportation Consumer Protection Council, Inc., 2004):
How do I file a claim?
Are there packaging requirements?
What do we need for shipping to Canada?
Additional Requirements for the Canadian Bill of Lading:
Additional Requirements for the Canadian Bill of Lading:
- Indicate type of clearance (Border or in-Bond):
- Preferred by the shipper or requested by the consignee
- Indicate the name of the Customs Broker or their appointed agents at either the Port or Inland Customs Warehouse
- Make the marks and numbers consistent with the bill of lading. Example: 1 skid, 2 boxes, or 4 bundles S.T.C. (said to contain) 100 pieces.
- Original documents should be used when possible to accompany freight from original point of pick up to the point of customs clearance, although not always necessary.
- A commercial invoice can replace the CCI if the value of the shipment is less than $1600.00 Canadian Funds. One of these must be available to the broker.
Requirements on N.A.F.T.A. Exporter’s Certificate of Origin include:
- Certificate of Origin must be included to ensure the broker applies the correct rate of duty, in accordance with the North American Free Trade Agreement (NAFTA). If the certificates are missing, the highest rates may apply to each consignment.
- Shipments with certain materials require additional documentation (i.e. textiles or steel permits). Emissions Control CSA Association Certificates must accompany these shipments.
View our Terms and Conditions
